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Frequently Asked Questions

Little Senses Refund Policy

Little Senses strive to provide flexible options for our courses while maintaining a fair and transparent policy. Please read our refund policy carefully before booking.

1. No Refunds for Cancellations

Little Senses do not offer refunds for course cancellations. However, if you are unable to attend your booked course, Little Senses are happy to offer alternative options (see below).              

2. Course Transfers

If you are unable to attend your scheduled course, Little Senses can transfer your booking to the next available course at the same location. Please notify us as soon as possible to arrange the transfer.

3. Missed Classes

If you miss a class for any reason, including illness, you are welcome to attend the same class at a different location and time, subject to availability. Please contact us in advance to check for available spaces. 

4. Course Cancellations by Little Senses

In the unlikely event that Little Senses have to cancel a course, a full refund will be issued.

5. Rescheduled Classes

In the unlikely event that Little Senses needs to reschedule a class and you are unable to attend on the new date, Little Senses will refund you for that specific class.

If you have any questions regarding our refund policy, please feel free to contact us.

Little Senses Image Use Policy & Permission Request

Effective Date: 06/02/2025

At Little Senses, we love capturing special moments from our classes to share the joy and benefits of baby sensory experiences. We kindly ask for your permission to take and use images of you and your baby for promotional purposes.

  1. Purpose of Image Use

We may use photographs and videos for:

  • Our website to showcase the experience of our classes.
  • Social media platforms (e.g., Facebook, Instagram) to share highlights and engage with our community.
  • Advertising materials including flyers, brochures, and online promotions.
  • Internal presentations and training to improve our programs.
  1. Your Rights & Privacy
  • Your participation is completely voluntary.
  • Attendees are welcome to take photos of their own child but should not take photos or videos of other children or attendees without their guardians expressed permission, Please be especially careful if the another child or attendee is visible in the background.
  • We will never include identifying information (e.g., full names, personal details) without explicit consent.
  • You can request the removal of an image at any time by contacting us.
  • If you choose not to give consent, it will not affect your participation in our classes.
  1. Permission Consent

By Clicking the Agree Button When Booking, you confirm that:

  • You grant Little Senses permission to photograph and/or film you and your baby.
  • You consent to the use of these images for the purposes stated above.
  • You understand that these images may be shared publicly.
  • You have the right to withdraw consent at any time in writing.

Little Senses Privacy Policy

Effective Date: 06/02/2025

At Little Senses, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services.

  1. Information We Collect
  • We may collect and process the following types of personal data:
  • Personal Identifiable Information: Name, email address, phone number, and postal address.
  • Payment Information: When booking our courses, payment details are processed securely through third-party payment providers.
  • Usage Data: Information on how you interact with our website, including IP addresses, browser type, and cookies.
  • Communication Data: Any correspondence sent via email, social media, WhatsApp, or contact forms.
  1. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage bookings for our courses.
  • To communicate with you regarding course updates, reminders, and relevant information.
  • To improve our services by analyzing website interactions and user behavior.
  • To comply with legal obligations and prevent fraudulent activities.
  1. Data Protection & Security

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We also ensure that personal information is securely destroyed after 12 months of inactivity. Our security measures include:

  • Encrypted data storage and secure servers.
  • Restricted access to personal data.
  1. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your data in the following circumstances:

  • With trusted service providers that assist us in processing payments, managing bookings, or improving our website.
  • When required by law or legal processes.
  1. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You have the option to accept or decline cookies through your browser settings. Disabling cookies may affect website functionality.

  1. Your Rights

You have the right to:

  • Request access to your personal data.
  • Request corrections or deletions of inaccurate data.
  • Opt out of marketing communications at any time.
  • Withdraw consent for data processing where applicable.

We may update this Privacy Policy periodically, and any changes will be posted on our website. Please check back regularly for updates.

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